Terms of Service
Your satisfaction is our top priority
From the moment you sign up for service with Zisty Clean, we make sure you receive the best in Home Care. We will go extra mile to deliver the best house cleaning experience with a professional cleaning service.
In order to enhance your experience with Zisty Clean, please read the following information.
- Zisty Clean does NOT guarantee the removal of stains such as, rust, mildew or others caused by hard water build-up or lack of maintenance.
- All areas are expected to be free of clutter.
- We require to be informed of items or surfaces needing special care.
- We are NOT responsible for damage due to fault and/or improper installation of any item.
- All surfaces (i.e. marble, granite, hardwood floors, concrete floors, etc.) are assumed sealed and ready to clean without causing harm.
- Furniture on wood floors is assumed to have proper protection.
- We only clean windows and blinds that can be reached with a 2 stepladder.
- For safety, no other jobs should be done while we are cleaning.
- The presence of other workers or excess of people in the house might cause the estimate to be inaccurate.
- Having other work done in a house while our teams are working might affect the cost and time needed to complete the cleaning to your satisfaction.
- No heavy furniture will be moved.
Zisty Clean is a local company that relies primarily on word-of-mouth recommendations, so please communicate any concerns you might have about the service disclaimer or a house cleaning experience with our company. We want to make sure your experience is great so you share it with others.
Payments for Services & Refunds
Our Terms and Conditions are provided as a guide of what is expected of our clients. Payment for cleaning services is due in full at the time of service unless other arrangements have been made. We currently utilize STRIPE to secure and process your credit card information.
We currently only accept credit card payment. Fraudulent charge backs are billed an additional $99. Collection and late fees may also be applied to your account.
Cleanings are billed at $60 per hour per cleaner. Extra charges may apply for services. All sales are final. Credit card payment is authorized when provided by customer.
In the event a payment arrangement was made and an invoice was sent, we may charge a late fee for any amounts which are not paid when due. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
If a cleaning is completed before the estimated time, the amount quoted in the booking app will be applied.
Skipped Cleanings & Cancellations
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot insures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to maintenance level. A cancellation fee will also apply if you do not cancel at least 48 hours in advance.
If you need to cancel or reschedule your cleaning service, please give us at least 48 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of 10% will be applied to all accounts that are not rescheduled at least 48 hours before your scheduled cleaning day. A 50% fee will be applied to all cancellations within 48 hours of service.
Should you decide that you would like us to clean items within curio cabinets or items of monetary/ sentimental value, the following release of liability shall be in effect:
Client hereby releases us from all liability arising out of cleaning valuable items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if we may have caused the need for repair or replacement.
Anything listed under the “Services” tab on our website as things we do not do, is a service limitation. Please make sure you are aware of all of those items.
It is to the clients advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. We also provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Entry to Homes
We have three different options to choose from so that your cleaners have entry into homes. If we cannot gain entry to the home for any reason, you will be contacted. If we cannot reach you, a cancellation fee of $99 will be applied. Additionally you will be billed for any time that the cleaners spend waiting outside at our standard cleaning rate of $60 per hour per cleaner.
1). Client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee of $99 will be charged.
2). Client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.
3). If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases us from all liability that arises from damage made before or after the cleaners leave the premises. Our cleaners will leave the key/ door in the same place/ condition that it was left in before their arrival. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
We reserve the right to adjust client rates at any time.
When entering into an agreement for services with us, you agree not to solicit for hire any staff member introduced to you by us for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $2,500 payable to the company name listed on our website immediately upon employing our staff for any services to your home/ business. Your maid(s) will also be immediately terminated.
Occasionally we like to take before and after pictures of your home. Pictures will be for our reference only and will not be publicized without your consent. Images will be focused on the room and or damage we may find and will not be focused on personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of your home, we will contact you directly before doing so. At no point will any image include images of any person living in the home. We do respect your right to privacy.
We may send you confirmation and other marketing emails to the email you provided regarding your project and other home services offers.
Text Messages and Phone Calls
You agree and authorize us, to deliver marketing calls or texts using automated technology to the number you provided regarding your project and other home services offers.